Refund policy

Refund Policy


Thank you for shopping with us! Please review our refund policy below:

1. No Refunds for Change of Mind: Due to the perishable nature of our products, we do not offer refunds for canceled orders or change of mind after the order has been placed.

2. Damaged or Melted Candy: While we take great care in packaging your candy, we are not responsible for any damage or melting that may occur during shipping, especially in hot weather. We recommend considering the weather conditions before placing an order.

3. Missing or Incorrect Orders: If your order is missing items or contains incorrect products, please contact us within 48 hours of receiving your order, and we will work with you to resolve the issue.

4. No Refunds on Shipping Costs: Shipping charges are non-refundable.

By making a purchase, you acknowledge and agree to our refund policy. Thank you for your understanding!

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🍬 Meltable Candy Shipping Policy

At The Sugar Shop, we do our best to ensure your candy arrives fresh and delicious. However, please note that some items are sensitive to heat and may soften or melt during shipping.

🔥 We're Not Responsible for Melted Candy

By placing an order with us, you acknowledge that The Sugar Shop is not liable for melted candy during shipping. We do not offer refunds or replacements for items that arrive melted.

❄️ Ice Packs Help—But Aren’t Guaranteed

We offer optional ice packs at checkout to help protect your meltable items during transit. While they help tremendously, please understand they do not guarantee your candy won’t melt—especially in warm weather or during longer deliveries.

📦 How to Reduce the Risk of Melting

To give your candy the best chance of arriving in perfect condition:

  • Choose faster shipping options when available

  • Track your order and retrieve it promptly

  • Ship to a location where someone is available to bring it inside quickly

  • Avoid ordering meltable items during extremely hot weather

By completing your purchase, you agree to this policy and accept the risk of possible melting during shipment.